• 30 Day Money Back Guarantee
  • Same Day Dispatch on orders before 2pm
  • Support Telephone & e-mail by our expert team
Got a question? call us
08000 337 935
 

Delivery and Returns

UK Delivery

  • Signed for service (1st class Royal Mail Recorded Mail) £2.00

         * Despatched same day (order before 2pm Monday - Friday)

  • Next Working Day service (DPD) £7.00

         * Despatched same day (order before 2pm Monday - Friday) - Excludes Saturday & Sunday Delivery

  • UK Saturday Delivery (Royal Mail) £10.00

         * Despatched same day (order before 2pm Monday - Friday)  

International delivery

  • Signed for service (Royal Mail International signed for)

         * Despatched same day (order before 2pm Monday - Friday)  

If you require more information on delivery options please email info@intellicig.com or call our Customer Service on: 08000 337 935. If you are outside the UK please call +44 (0) 845 527 6115.

Please click here to view our full terms and conditions

Returning items

The way you exchange/refund or receive replacements has now changed. All returns must be submitted through your Intellicig account either online or over the phone. Once you submit your return and it has been authorized, you will receive an Return number. Without a RMA number you cannot return any item back to us. (RMA stands for `Return Merchandise Authorization')

How to submit a return to Intellicig.com

  1. Log into your Intellicig account
  2. Select "My Returns" from your main account menu
  3. Click the "Request New Return" button
  4. Select the order you would like to return
  5. Choose the request type from the drop down menu
  6. Add any additional information if required
  7. Click "Submit Request"

Once you have submitted a returns request, the status will show as "Awaiting Approval" and a member of the Intellicig support team has to approve the return request before you can return the item.

When a request has been approved the status of your return will be "Approved".

Once this has been done, simply return the items along with the issued RMA number (returns number) and we will process it for you.

You will receive email confirmation once we have exchanged/refunded or replaced the returned item.

Checking the status of a return

  1. Log into your Intellicig account
  2. Select "My Returns" from your main account menu
  3. A full list of your submitted returns will be listed here

Different return states explained

  1. Pending Approval - Your return request has been submitted and is waiting for approval by a member of our support team.
  2. Approved - Your return has been approved. Please return your items along with your full name and RMA number (Returns number)
  3. Resolved (Cancelled) - Your return request has been cancelled.
  4. Resolved (Refunded) – Your return has been received back and a refund has been issued.
  5. Resolved (Replaced) - Your return has been received back and a replacement/exchange has been issued.
  6. Resolved (No Fault) - Your return has been received back and no fault has been found. The item will be returned back to you.

Please ship all returns to the following address along with your returns number (RMA)

Intellicig Returns
Phoenix Park Unit 1
Blakewater Rd
Blackburn
Lancashire
BB1 5SJ

Terms and conditions for returning items:

Company policy dictates you will not be able to submit a return after 30 days from the date of purchase has elapsed.

The return system will alert you if the order is outside of the warranty period.

A RMA number is required for all submitted returns, failure to submit a return from your account will result in the return being rejected.

If you cannot access the internet please call our Customer Support Team who can submit the return for you over the phone.

Any returned item(s) will be checked and tested within 24 hours. If no fault is found the item will be returned to you at your own cost. Items that have physical damage or misuse will not be accepted for replacement or refund.

Ecopure Liquids cannot be refunded or exchanged once the seal has been opened.

Warranty

All of our cigarettes have been tested and quality control checked prior to delivery to you and come with a 30 day guarantee on all items. The vapour devices and battery are manufactured to extremely high standards and are each individually tested prior to final assembly at our factory in Lancashire. However, both are consumable devices that will ultimately need replacing after a length of time depending on usage and treatment. It is therefore impossible for us to guarantee this part beyond its initial use.

We highly recommend that your Intellicig is used only with refill capsules and liquid supplied by Intellicig and that it is cleaned occasionally in accordance with the user manual supplied with each kit. Our ECOpure refill liquid is the purest on the market and is made in the UK from pharmaceutical grade ingredients. Using your Intellicig with other brands of liquid could reduce the life of components and replacement under warranty would be at our discretion.